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“CXM + CCXP Preparation” MasterclassCountry: UAE City: Dubai Date: 20190922 The "Customer Experience Management + Certified Customer Experience Professional preparation" Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to… Masterclass Details