"CXM + CCXP Preparation" Masterclass
Upcoming Masterclass
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Register Now$1,650.00
Upcoming Masterclass
“CXM +CCXP Preparation” Masterclass – Dubai
The accredited Customer Experience Management Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.Starting Date : January, 2020 -
Register Now$1,650.00
Upcoming Masterclass
“CXM +CCXP Preparation” Masterclass – Riyadh
The accredited Customer Experience Management Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.Starting Date : February, 2020 -
Register Now$1,650.00
Upcoming Masterclass
“CXM +CCXP Preparation” Masterclass – Muscat
The accredited Customer Experience Management Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.Starting Date : April, 2020 -
Register Now$1,650.00
Upcoming Masterclass
“CXM +CCXP Preparation” Masterclass – Cairo
The accredited Customer Experience Management Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.Starting Date : April, 2020
"CXM +CCXP Preparation" Masterclass
Essential masterclass elements

Masterclass Day 1
Day 1 of the Masterclass will focus on three of the six CX Competencies: CX Strategy, Metrics & ROI, VoC and Customer Understanding by covering the following knowledge items:
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Development of “branded” customer experiences
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Strategy and planning for cross-business-unit efforts to support the organization’s CX strategy
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CX based Internal marketing and communications
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Business strategy frameworks and planning
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Strategies to communicate metrics and ROI with employee and stakeholder groups
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Experience measurement and research methodologies
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Qualitative and quantitative research methods
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VOC analytical tools and methodologies
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Customer experience management dashboards
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Impact of experience changes on loyalty and business performance across customer groups
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Relationship and financial metrics (cross-sell, product penetration, etc.)
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CX data mining and analysis
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Different approaches to measuring customer experience (e.g. Net Promoter, Satisfaction, etc.)
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Net Promoter score and methodology
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Touchpoint mapping for VoC planning and execution
Masterclass Day 2
Day 2 of the Masterclass will focus on three of the six CX Competencies: Experience Design & Improvement, Organizational Adoption & Accountability, Customer-Centric Culture by covering the following knowledge items:
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Design thinking and customer co-creation approaches
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Customer journey mapping and touchpoint analysis
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CX Governance
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Employee experience
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Employee hiring, training, and coaching
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Employee engagement strategies
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Reward and recognition strategies
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Process improvement methodologies and discipline
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Process management
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Project management principles
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Prioritization process
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Collaboration and relationship management practices
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Leadership and change management
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Best practices for cultivating a customer-focused culture
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Internal and external marketing, promotion, and communications


Masterclass Day 3
Day 3 of the Masterclass will focus on linking what you have learned during days 1 & 2 to the CCXP Exam and how to best prepare to increase your opportunities to pass from the first attempt. During this will day we will focus on:
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The CCXP Certification Process
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The CCXP Application
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The CCXP Exam Blueprint
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Sample CCXP exam questions
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Your readiness to set for the CCXP exam
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Personal action plan development
"CXM + CCXP Preparation" Masterclass
Learning Objectives
Empower participants to be able to:
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Master the six CX competencies “CX Strategy, CX Metrics and Measurement, Customer Centric Culture, Organizational Adoption & Accountability, VOC and Customer Understanding, Experience Design and Improvement”.
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Learn the knowledge areas, skills and abilitiesrelated to each of the six CX competencies.
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Practice sample exam questions

"CXM + CCXP Preparation" Masterclass
Who should attend?
"CXM + CCXP Preparation" Masterclass
Why attend?
The CCXP program provides a means for individuals to demonstrate to their colleagues, employers and clients they possess a high level of knowledge of the customer experience discipline. Until now, there has been no industry-wide, standardized avenue for CX practitioners to gain recognition for their expertise and accomplishments, and no formal credential that showcases an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well positioned to establish the CCXP as a recognized and admired professional credential.
CCXP benefits for individuals:
CCXP Benefits for employers:

"CXM + CCXP Preparation" Masterclass
Overview
The "Customer Experience Management + Certified Customer Experience Professional preparation" Masterclass is a strong, focused and foundational training experience.
It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA.
Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design.
The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.
