The accredited Customer Experience Management Masterclass is a strong, focused and foundational training experience. It’s the right start and immersion in the customer experience discipline through a deep dive into its main pillars as stated by the CXPA. Throughout the learning journey you will be able to know, understand and excel in the 6 CX competencies: Strategy, organizational adoption, customer centric culture, metrics and measurement, VOC and design. The course will also prepare you to set for the CCXP exam by learning its core knowledge areas and practice exam tips and tricks.